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FAQ

General Information

If your questions are not answered below you can call us at (904) 429-5716 between 9 am and 5 pm EST Monday - Friday. You can also send us an email service@airplantcity.com and we should get back to you within 24 hours.

 

30 Day Air Plant Guarantee

We're sure you're going to love your air plants, but if for any reason you are not happy with your purchase notify us of the problem within 30 days of receipt of your order for free replacement plants. Notify us via email at service@airplantcity.com and include your name or order number. 

 

Shipping Info

At this time we can ship to all States and Puerto Rico. All orders will be shipped within 24 hours of receiving your paid order. We ship Monday through Friday except holidays. We are currently shipping via U.S. Postal Service Priority Mail which generally takes 2-3 business days for delivery. We can ship to P.O. Boxes and domestic APO/FPO addresses. We apologize, but at this time we cannot ship orders outside of the United States. Other shipping arrangements will result in additional charges.

 

Shipping Rates

Orders over $50 ship for free! Orders under $50 ship for a flat rate of $6.95 For rush shipping quotes or arrangements, please contact us at (904) 429-5716 or service@airplantcity.com.

 

Exchanges

If you would like to make an exchange, we suggest that you place a new order for the plants you would like before returning the original purchase. This will ensure that your exchange plants are in stock. Once we receive your return, we will process a refund for the cost of the returned order and send you a notification email.


Payment

Air Plant City accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, and Pay with Amazon.

 

Sales Tax

Orders shipped to addresses in Florida will include a 6.0% sales tax.


Returns/Undelivered Packages Due To Incorrect Addresses

We will not refund the purchase price or shipping charge for any package where the customer has supplied an incorrect shipping address. Returns can be sent to:

Air Plant City
1660 Masters Drive
St. Augustine, FL 32084

 

More Common Concerns

DO WE COLLECT PERSONAL INFO?
Yes, to ship. We DO NOT use, sell, or share it for any other purposes.
CAN WE TAKE ORDERS OVER THE PHONE?
We prefer that you use our online website. However, you can call us at 
DO WE HAVE A RETAIL LOCATION?
No, our shipping and warehouse facility is not open to the public.
DO WE COLLECT SALES TAX?
If you reside in Florida we do.
HOW LONG DOES IT TAKE TO RECEIVE MY PLANTS?
Orders generally arrive 3-4 days after the order is placed. All orders will be shipped within 24 hours of receiving your paid order. We ship Monday through Friday except holidays. We are currently shipping via U.S. Postal Service Priority Mail which generally takes 2-3 business days for delivery.

CAN IT TAKE LONGER THAN 7 DAYS TO RECEIVE PLANTS?
Very rarely would an order be delayed for more than a week.

Air Plant Care

HOW DO I PLANT MY TILLANDSIA?
DO NOT plant your Tillandsia! Putting Air Plants in soil will kill them.
CAN I GROW TILLANDSIA INSIDE?
YES, but place them close to a window so they can receive enough light.
WILL TILLANDSIA GROW UP NORTH?
YES, but make sure they are receiving enough light by keeping them in the brightest place you can find.
HOW MUCH LIGHT SHOULD I GIVE MY PLANTS?
Give your plants enough bright natural light so they can color, without having them in direct sunlight. More light = More color.
CAN I USE ARTIFICIAL LIGHTING?
Fluorescent, halogen, and grow lights work best if you are going to be using artificial lighting for your plants. 
DO I HAVE TO WATER MY PLANTS?
Yes.
WHERE DO I PUT THE WATER?
Soaking your plants upside down and misting them are both efficient ways to water them. Be sure to get all of the leaves wet. Do not allow the water to sit in the cups, gently shake out excess.
HOW DO I FERTILIZE SINCE THERE IS NO SOIL?
Use Bromeliad Fertilizer (17-8-22) twice a month to your misting or soaking routine. See the Air Plant Care page for more info.
WHY DOES MY AIR PLANT LOOK MOLDY?
Those hairs are Trichomes and they are what give your plant a silvery/white appearance. They are tiny structures on the leaf of the plant that help the plant absorb nutrients from the air and water.
CAN I PUT TILLANDSIA IN MY TERRARIUM?
Yes. As long as it has some type of opening to allow air flow.
WHAT DO I DO WITH THE OLD BLOOM SPIKE?
As the mother plant dies and pups take over the bloom will shrink to nothing. If it starts to look too lifeless you can always remove it.
IS SPHAGNUM MOSS AROUND THE BASE OF THE PLANT A GOOD IDEA?
Moss tends to hold moisture and you do not want moisture around the base of your plant. It will cause it to rot and the plant will die. Keep your plants completely dry between waterings to avoid this.

 

Online Security & Privacy Policy

Just like you, we're real people with real online security concerns, so we are committed to respecting your privacy and properly managing any personal information shared with us with your permission. Our privacy policy tells you how we use the personal information collected through this site. By using the site, you are accepting the practices described in this privacy policy. We're not huge fans of spam (and don't like it in our inboxes, either), so Air Plant City will not rent or sell your personal information to third party companies in any way that is different from what is disclosed in this statement. Note: The privacy practices set forth in this policy are for this web site only. If you click through to other web sites, please review the privacy policies posted at those sites.


Information Collection

We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors by placing an online order or signing up for our email newsletter. The information you provide is used only to fulfill your order or specific request. We do not store your payment information (credit card number, expiration date, etc.) for security reasons.


Cookie/Tracking Technology

The web site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Information Distribution

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees have access to this information. All marketing emails and newsletters (not including order confirmation emails) from this site will include an unsubscribe link allowing you to opt out of further mailings. Protecting your information is our highest priority and all orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.


Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us at (904) 429-5716 or service@airplantcity.com. We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Have a question we didn't cover?

Please feel free to contact us with any questions you might have.
Email: service@airplantcity.com
Phone: (904) 429-5716